FAQ

What does the Session Fee Cover?

Session Fee: The session fee pays for the photographer’s time and talent. It does not include any finished portraits, unless otherwise stated. (See Pricing Guide)

Do you offer on location sessions?

On Location sessions: Please be aware that outdoor sessions may need to be rescheduled in the event of inclement weather. If a permit is required to conduct a session in a client’s desired location, the client will be responsible for obtaining the permit and any costs involved. Locations outside a 15-mile radius of the studio are subject to a travel fee. Multiple locations will incur a fee of £15 per additional location (unless otherwise agreed)

What if my child is feeling sick?

Under the Weather: If your child is sick, please call to reschedule. Sick children do not like to be photographed and we know that you will not love your portraits nearly as much as if he or she was in good health. If you must cancel, please try to do so as soon as possible.

 

Is there a fee for rescheduling?

A £5 rescheduling fee will be applied to all appointments if a 24-hour notice is not given. This applies to sessions, ordering appointments, and order pickups. 

When should I arrive for my session?

Arrival Time: Please arrive on time! It is to your advantage to be on time and ready to start the session. Starting late means you will have fewer images to choose from. Clients arriving more than 15 minutes late will be asked to reschedule, and the £5 rescheduling fee will be applied. If you are running late please be courteous and call ahead - based on availability we may not need to reschedule.

Can I bring people to the session?

Additional People at the Session: Please bring only the people to be photographed or in the case of children, parents are of course welcome. Please limit personal assistants, nannies, caregivers, other family members, or friends to one individual. Having additional persons present is very distracting for those being photographed. This is especially important with children's sessions, as we need their full attention on the photographer rather than looking at what is going on around them. Also, please do not bring any pets to your session without prior approval. Thank you for your understanding in this matter. 

When will I see the images / proofs?

Viewing Your Images: Online Proofing: You will receive an e-mail with a link to your gallery approximately 1 week after your session. Your gallery will be active for 14 days. We must receive your order within the 14-day gallery activation period, or any print credit will be forfeited, no exceptions 

Will I see all images taken?

Photographic Rendering: While we do capture many images during your session, you will see only those images selected by the photographer for previewing. Each finished image is carefully edited by the photographer to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from our archives permanently. All images are photographed in colour, but are available in black and white or sepia for no additional charge.

Can I take photos during the session?

Exclusive Photographer: No camera, camcorder, or other recording device of any kind, other than the photographer’s, is permitted during the portrait session for both studio and location. This includes cell phone cameras.

Prices Are Subject To Change Without Notice: 

Prices are guaranteed for a period of 30 days following the date of the portrait session. Items purchased more than 30 days after the date of the session will be priced according to the most recent price guide.

kera.robson@gmail.com  |  Tel: 07850386686

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© 2017 Kera Robson Photography